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BILLING & PAYMENT

Pay Your Bill:

  • Log into MyWater to:
    • Make a one-time payment using your bank account.
    • Make a one-time credit card payment.
    • Schedule automatic payments to avoid late fees. With Auto Pay, your bill will be paid on time, every time, on the date it is due. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. No stamps required. Enroll today on MyWater.
  • To pay without registering for an account, visit amwater.com/billpay. Be sure to have your account number handy.

Pay with credit card:

  • Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check).
  • Be sure to have your 16 digit account number handy which can be found on your bill.

Send payment along with payment stub to:
Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

No cash, staples or paper clips please.

Some Illinois American Water facilities accept customer payments on location. Please see the below list of payment locations and details.
Illinois American Water – Champaign/Urbana Office
Address: 1406 Cardinal Court, Urbana, IL 61801
Hours: Monday – Friday, 7:00 AM – 3:00 PM; closed on holidays
What to bring: Account Number or copy of your bill is preferred, but not required.
Other Details: Cash, Check, Money Order, Credit Card and Debit Card Payments accepted. A payment box is also located outside.

Illinois American Water – Jerseyville Office
Address: 502 Mound St., Jerseyville, IL 62052
Hours: Monday, Wednesday, Friday, 11:00 AM – 3:00 PM; closed on holidays
What to bring: Copy of your bill is preferred, but not required.
Other Details: Cash, Check, and Monday order Payments accepted only. Card Payments are not accepted at this location.

Illinois American Water – Pontiac Office
Address: 113 S Locust St, Pontiac, IL 61764
Hours: Monday – Friday, 7:45 AM – 3:45 PM; closed on holidays
What to bring: Copy of your bill is preferred, but not required.
Other Details: Credit Card and Debit Card Payments accepted only. Cash and Check Payments are not accepted at this location.

Illinois American Water – Streator Office
Address: 1301 West Main Street, Streator, IL 61364
Hours: Monday – Friday, 8:00 AM – 3:30 PM; closed on holidays
What to bring: Government-issued ID required. Copy of your bill is preferred, but not required.
Other Details: Check, Credit Card and Debit Card Payments accepted. Cash Payments are not accepted at this location.

Illinois American Water partners with CheckFreePay who offers many Authorized Payment Locations across the state. If you would like to make a payment in person, we strongly encourage customers to make payments only at the authorized payment locations found at the below link.

Please note that payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Illinois American Water, as well as the fee information provided on this site. Please note these locations DO NOT accept payments by mail.

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Billing Inquiries:

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Pay Through a Third Party

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit MyWater or contact our customer service center at 1-800-422-2782, Monday through Friday, 7 a.m. to 7 p.m.

CHECK OUT OUR NEW, IMPROVED CUSTOMER PORTAL

Managing your account online is easy with MyWater. You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more! We’ve improved our customer portal, so if you haven’t logged on recently, view the video below, or log on/enroll and see if for yourself! Visit MyWater today!

Invoices available in Braille, large print or audio

Customers can request to receive their Illinois American Water bill in Braille, large print or as an audio file by contacting our Customer Service Center. Please note, customers requesting an alternate format will continue to receive their regular print format or paperless bill on time. The alternate formatted bill will be sent 7-10 business days after.