Customer Service & Billing

Our customers are our number one priority. In this section, you'll find useful information about your service, your bill, and your rights and responsibilities as a Pennsylvania American Water customer.

Manage Your Account Online

We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online through MyWater, you can:

• set up accounts
• keep track of water use
• pay bills at your convenience
• request a time to have your service turned on or off
• read and download your local water quality reports
• find helpful information that may help you lower your bill

Customer Service: 1-800-565-7292

Call 24/7 for any emergency. Water emergencies don't keep business hours. For non-emergencies, call Mon - Fri 7am-7pm.

Make a payment (24/7): 1-855-748-6066