Iowa American Water Granted New Rates by Iowa Utilities Board

Davenport, Iowa. (October 12, 2021) – On October 11, the Iowa Utilities Board (IUB) issued an order that approves and makes effective new rates for Iowa American Water. The company filed its rate review with the IUB on August 28, 2020. It has been over four years since the company’s last rate increase.

The increased rates reflect approximately $87 million in infrastructure investments the company will make through June 2022 to improve and replace water infrastructure in Clinton and the Iowa Quad Cities to continue to provide high-quality, reliable water service. Investments include replacement of aging water pipelines and upgrading of treatment plants, storage tanks, wells, and pumping stations.

“By continually investing in our water systems, we help reduce the frequency of service interruptions, prevent property damage from water main breaks and enhance fire protection. We carefully plan and invest in our water systems to provide safe, clean, and reliable service to about 213,000 residents in eight eastern Iowa communities, said Randy Moore, Iowa American Water President. “These investments are key to our commitment to provide high-quality service and reliability, both now and for future generations.”

Under the IUB’s order, rates for Iowa American Water’s average residential customer using 4,000 gallons of water per month will increase by 7 cents per day or $2.17 more per month, bringing their average monthly water bill to $39.43.

“As a utility whose services are essential to public health, we take our responsibility to provide quality drinking water seriously and are committed to keeping our systems and facilities well maintained,” added Moore. “Water service continues to be a good value for our customers, costing about a penny a gallon.”

Customers who are having difficulties paying their water bill are encouraged to contact the company for payment arrangements or budget billing by calling 1-866-641-2108. Customers who meet eligibility requirements may also apply for emergency assistance through the company’s H2O Help to Others Program™ and the Low Income Household Water Assistance Program, which are both administered by Community Action of Eastern Iowa. For more information, contact Community Action of Eastern Iowa at 1-866-243-5220 in Clinton County or 1-866-324-3236 in Scott County or visit the “Customer Service & Billing” page on the company’s website and select “Customer Assistance Programs”.

More information about the company’s rates can be found online at under the “Customer Service & /Billing” menu, then selecting “Your Water Rates”. Customers can also call 1-866-641-2108, Monday – Friday, 7 a.m. to 7 p.m.

Iowa American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 213,000 people. For more information, visit and follow Iowa American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Lisa Reisen

External Affairs Manager