Jarold Jackson Named Operations Manager

Kentucky American Water has named veteran employee Jarold Jackson as operations manager for the company’s central division field operations, which includes service areas in portions of Bourbon, Clark, Fayette, Harrison, Jessamine, Nicholas, Scott and Woodford counties. In this role, Jackson will have responsibility for overseeing distribution system maintenance field crews, hydrant inspection and valve-turning programs, and field support activities such as leak detection, utility locates, and warehouse/inventory operations. The role will also be responsible for distribution-related center of expertise, supporting all Kentucky operations in that regard.

Jackson began his career with Kentucky American Water in 1985 as a utility person, becoming proficient in the production and distribution aspects of the business, particularly in leak detection. He rose through the ranks of the business assuming increasing levels of responsibility in several supervisory positions, at times managing construction contractors, meter reading functions, and field service representatives. Jackson also was a key member of teams that brought forward important business innovations such as deployment of mobile computer technology in field service vehicles, upgrades involving electronic meter reading devices and technology, and realignment of company resources to cover expanding service areas. Most recently he has served a lead role in training field services personnel for SAP deployment while serving as operations supervisor for the central division distribution system, managing all field work and directing activities to identify and minimize non-revenue water loss. Since March 2014, Jackson has also filled the operations manager role in an interim capacity.

Vice President of Operations Keith Cartier spoke highly of Jackson’s selection to fill this role. “Jarold has helped our company realize many of its successes over the years, particularly championing technology to improve customer service and efficiency. I have great confidence in Jarold’s leadership abilities and integrity. He is up to the challenge of leading our central division operations team in providing service to our customers now, and setting the stage for the future.”

Jackson is a native Lexingtonian. He is a certified Class IV water distribution system operator in the state of Kentucky, and has received the utility management professional designation from the Kentucky Rural Water Association. Jackson is also an active volunteer in local civic and charitable organizations. He lives in Lexington, KY with his wife and has three adult children.

Kentucky American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately half a million people. The company was recognized as a Best Place to Work in Kentucky in 2014. For more information, visit www.kentuckyamwater.com

Founded in 1886, American Water (NYSE: AWK) is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,600 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 40 states and parts of Canada. More information can be found at www.amwater.com