H20 Help to Others Program™

Kentucky American Water’s H20 Help to Others Program™ provides financial assistance for our income-eligible, residential water and wastewater customers in need. The program is funded through a corporate donation as well as customer and employee donations.

We offer the H20 Help to Others Program™ for our income-eligible, residential water and wastewater customers who find themselves unable to pay their Kentucky American Water bill(s).

Residential customers qualify for assistance if funds permit and if they meet the following guidelines:

• Customer’s total gross household income must be at or below 225% of the 2024 Federal Poverty Income Guidelines.
• The customer must have paid at least $25 toward their water bill in the 180 days prior to applying for assistance.
• Customer must have a balance of at least $50 outstanding on account.

The maximum grant is $250. Qualifying customers may receive one grant per calendar year, while funds permit. Exceptions may be made in extreme situations.

Kentucky American Water’s H2O Help to Others Program™ is administered by Community Action Council. Contact Community Action Council in Lexington at 859-233-4600 or contact the local Community Action Council in your area. which you can find by clicking here.

Want to donate to the H20 Help to Others Program™?

Our H2O Help to Others program is primarily funded through shareholder donations. Customers can donate to the program by checking the box on the back of their water or wastewater bill to add funds for the program to their bill payment.