WELCOME NEW CUSTOMERS
Welcome to New Jersey American Water! We look forward to serving you. As your water and/or wastewater provider, we recognize the trust you – and approximately one in three New Jerseyans – place in us to provide clean, reliable, and affordable water and wastewater service. We know how far water reaches into your daily life, and we’re committed to making sure your water is accessible and meets or surpasses quality standards. Serving you is a responsibility we take very seriously.
We continuously monitor, maintain, and upgrade our facilities to support efficient operations and meet regulatory standards. This requires investing in treatment plants, storage tanks, pipes, pump stations, fire hydrants, metering equipment and more.
We are invested in New Jersey communities because we’re providing service to our neighbors, friends, and families – something we’ve been doing for over 130 years.
You can view the Residential Utility Customer Protections information here.
MyWater
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View and pay your bill
Turn water service on and off
Sign up for emergency alerts
Track water usage history
Manage your account
Update your contact information
Payment Assistance
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Water Quality
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Wise Water Use
We are constantly looking for ways to make sure water is available for future generations. Part of that commitment includes helping our customers understand what they can do to help. Check out our Wise Water Use page to learn how you can save water and money.
Lead Service Line Replacement Program
New Jersey American Water is committed to removing all utility- and customer-owned lead and galvanized service lines by 2031, as required by state law. If the customer-owned portion of your service line is determined to be made of lead or galvanized steel, we’d like to work with you to replace it at no direct cost. You can learn more about our Lead Service Line Replacement Program on our interactive website, www.newjerseyamwater.com/LeadFacts.
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Contact Us
While most questions and tasks can be handled through MyWater, our Customer Service Representatives are also available by phone at 1-800-272-1325 Monday through Friday, 7 a.m. – 7 p.m. for routine matters. Our voice-activated phone system is also available around the clock and can handle most frequently asked requests. In case of an EMERGENCY, we are available 24 hours a day. Click on our Contact Us page for more information.
For Developers
Are you a developer or property owner that’s looking to extend water service to a newly constructed home or business? If you are and would like to extend water and/or wastewater infrastructure to a new project either within or near an existing New Jersey American Water service area, please visit our Developer Services Resource Page for more information. We look forward to working with you!
New Water Service Installation
To request installation of a new water service to a property, please contact our Customer Service Center at 1-800-272-1325, M-F, 7 a.m. to 7 p.m., so we may begin the process. Upon receipt of your information, New Jersey American Water will review your request to verify water service is available to your property. We will contact you within five business days regarding your request and send you a service application packet when service availability is confirmed. When contacting our call center to begin the process, please have the service address as well as block and lot information.
For All Applications
Customers should print the application guide and keep for their use and reference.
Customers for Liberty Water ONLY should print the applicable application and the demand worksheet.
Typical Diagrams: Meters, Vaults and Service Lines
- Typical Meter Vault and Backflow Diagrams – Fire and Domestic (pdf)
- Typical Meter Vault and Backflow Diagrams – Domestic (pdf)
- Typical Meter Vault and Backflow Diagrams – Fire (pdf)
- Typical Meter Vault and Backflow Diagrams – Multi-Use (pdf)
- Typical service line installation (pdf)
- Typical residential inside set (Liberty Water) (pdf)
- Typical commercial inside set (Liberty Water) (pdf)
For Domestic Service Applications Only
For Domestic Service Applications when GPM requirement or desired meter size is unknown.
Demand submittal for Domestic Service Applications
For Fire Service Applications Only
Please print and complete a Fire Flow Calculator Worksheet:
NOTE: Fire Service customers must also provide a set of sprinkler plans signed by the local Fire Sub-code Official.
Useful Links
Questions and Answers about the New Water Service Inquiry Process
- Is there a fee for installation of a service?
Upon review of your new water service request, New Jersey American Water will determine if the customer will be responsible for any of the associated installation. - How long does the service installation process take?
Your application will be processed within 5-10 business days upon receipt. During this time you will be notified of receipt of your application, acknowledgment of service availability and notified of any fees. New Jersey American Water will apply for any street opening permits, any other required permits, request a utility markout, and schedule the service for installation. The entire process can take up to 16 weeks, based upon receipt of payment, receipt of an approved street opening permit, and the order of your request. - After the service is installed, how do I do I activate service to have the water turned on?
When you are ready to have the water turned on for the newly installed service, simply call our Customer Service Center at 1-800-272-1325, M-F, 7 a.m.-7 p.m., to initiate service and to have the water turned on. - What happens if a water main does not front my property?
Upon receipt of your inquiry, we will review our facility drawings and possibly conduct a site visit to ensure a water main does front the property. In a case where the water main needs to be extended, you will be notified and your request will be forwarded to Developer Services. Additional information regarding the Developer Service process can be found on our Developer Services page.