H2O Help to Others Program™

For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through our H2O Help to Others Program™. 

WATER SERVICE ASSISTANCE

  • Grants of up to $500 per household per year.
  • A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month. *See chart below.
  • Water-saving devices and education. The water-saving kit includes a low-flow shower head, faucet aerators, toilet tank diverter and non-toxic leak-detecting dye tablets. Also included is an educational booklet that explains how to install the devices and provides helpful tips on how to save water inside and outside the home, so customers can take an active part in reducing their water bill through wise water use.
  • NEW Arrearage Forgiveness Program to help customers pay off their past due account balance. 

WASTEWATER SERVICE ASSISTANCE

  • Grants of up to $500 per household per year.
  • A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month. *See chart below.
  • NEW Arrearage Forgiveness Program to help customers pay off their past due account balance. 

 

Note: Program participation is subject to income verification. 

H2O Program Grants

Grants are funded through a corporate donation ($1.75 million per year) and customer and employee donations. To qualify for a grant, customers must have annual household incomes at or below 250 percent of the Federal Poverty Income Guidelines (FPIG). *See chart below.

 

H2O Program Grant Income Guidelines 2025.png

H2O Program Monthly Bill Discounts

To qualify for the water and/or wastewater discount program, customers must have annual incomes at or below 200 percent of FPIG. *See charts below. 

 

H2O Program Bill Discount Income Guidelines 2025.png

H2O Arrearage Forgiveness Program

Residential customers enrolled in our H2O Help to Others monthly bill discounts may also be eligible for our Arrearage Forgiveness Program if they have a balance that is 60 or more days past-due and is at least $150. Once accepted into the program, customers who pay their current monthly bill in full, plus a $5 copayment, will have $25 of their past due balance forgiven.

How to Apply 

Program participation is subject to income verification. If you have questions, or to verify your eligibility, contact Dollar Energy Fund, our program administrator, at 1-888-282-6816.

To apply online, visit https://www.dollarenergy.org/myapp/.

A paper application is also available for submission by mail, fax or email. Download here and follow the submission instructions included on the application form.  

 

Additional resources: 
H2O Help to Others Program paper application form 
H2O Help to Others Program informational flyer (English)
H2O Help to Others Program informational flyer (Spanish)