BUTLER CUSTOMER SERVICE APPOINTMENT

We're excited to be your wastewater treatment provider! To help you get acquainted with our services and address any questions you may have, we are hosting a series of Customer Service Pop-Up Events throughout Januaryy 2025.

Event Details:

• Virtual Appointments: Available Monday through Friday, from 12:00 PM to 5:00 PM.
• In-Person Events: Held every Wednesday in January from 12:00 PM to 4:00 PM.

These events are an excellent opportunity to meet our team, learn more about your water service, and get answers to any questions you might have. We are here to assist you whether you prefer to join us virtually or in person.

To schedule your appointment, please complete the below form or contact our customer service team at [phone number] or [email address].

We look forward to connecting with you and ensuring you have a smooth and positive experience with Pennsylvania American Water.
Sincerely,

Dear Valued Customer,

I am pleased to announce that Pennsylvania American Water completed the acquisition of Butler Area Sewer Authority’s wastewater system. We have been providing high-quality, reliable water and wastewater services to communities across the state for well over a century. In fact, we’re already the water service provider for many customers in your community, and we’re committed to delivering that same standard of excellence to you as our new wastewater customer.

You’re in good hands.

Our focus is to provide you with safe, reliable water and wastewater service – and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.

About your rates.

As part of the sale agreement, we have adopted Butler Area Sewer Authority’s current rates. Pennsylvania American Water is regulated by the Pennsylvania Public Utility Commission, and any future proposed changes in rates will be subject to extensive governmental review and approval. To learn more, visit pennsylvaniaamwater.com/rates.

We’ll bill monthly for wastewater.

Previously, Butler Area Sewer Authority billed customers quarterly for wastewater service. If you are an existing water customer of ours, your wastewater charges will be added to your monthly water bill.

Here’s how the billing transition will work.

Butler Area Sewer Authority will bill you for service through October 28, 2024. For customers already receiving a water bill from Pennsylvania American Water, wastewater charges will be included on your next monthly water bill. The wastewater charges will be prorated for service received from October 29 through the current water meter reading/bill date.

Please note: Butler Area Sewer Authority will not be accepting payments on our behalf. If you prefer to pay in person, Pennsylvania American Water has agreements with authorized payment locations in your area:

• WAL-MART, 400 Butler Commons, Butler
• WAL-MART, 20245 Route 19, Cranberry Township
• WAL-MART, 300 Wal-Mart Drive, Gibsonia

Additional benefits of being a Pennsylvania American Water customer.

• Regular investment in our systems. We continually evaluate our systems and facilities, prioritize projects and then make necessary capital investments to improve service. Statewide, we invested approximately $688 million in 2023 alone to improve the water and wastewater treatment and pipeline systems. Locally over the next five years, Pennsylvania American Water plans to invest more than $75.8 million in system improvements to the Butler Area wastewater system including treatment and collection system upgrades.
• Paperless Billing and Auto Pay. Enroll in Paperless Billing, and we’ll notify you by email when your bill is available to view online. Take it one step further and sign up for our recurring Auto Pay. Your bill will be paid on time, every time, directly from your checking or savings account or applied to your credit card AUTOMATICALLY! No checks to write and no stamps required. Both of these services are free, and you can discontinue them at any time. It’s easy to enroll online using our self-service tool MyWater at amwater.com/mywater. All you need is your account number, which you will receive with your first bill.
• High-quality service. Our team of water and wastewater experts and licensed operators has an exceptional track record when it comes to meeting regulations. With Pennsylvania American Water’s strong reputation for leadership, innovation and expertise, we have what it takes to meet the needs of your community.
• Emergency notification system. We use a notification system to quickly alert customers via phone, text and email when emergencies occur. Visit amwater.com/mywater to choose how you want to be notified and to update your contact information. You can also report an emergency online or through MyWater.
• Commitment to our customers and the environment. We promote wise water use, support environmental programs and offer experts to speak to your school, civic and neighborhood groups.

A helping hand for customers in need.

• Financial Assistance
  Through our H2O Help to Others Program™, we offer financial assistance to help residential customers who qualify pay their Pennsylvania American Water wastewater and water bill. Existing water customers who are currently receiving the discount on their monthly bill will automatically be enrolled to receive the wastewater discount.

Need help? Pennsylvania American Water’s H2O Help to Others Program is administered by Dollar Energy Fund, an independent, non-profit organization established to help those in need. To learn more or to see if you qualify, contact Dollar Energy Fund at 1-888-282-6816, or visit our Customer Assistance page.

You can also learn more about our customer assistance programs by visiting the following local agencies: Center for Community Resources in Butler, Allegheny Valley Association of Churches in Natrona Heights, Armstrong County Community Action Partnership in Kittanning, North Hills Community Outreach in Allison Park, Salvation Army in Rochester and in Beaver Falls, Holy Family Institute in Beaver Falls, and The Cornerstone of Beaver County in Beaver Falls.

Click here to find local agencies that partner with Dollar Energy Fund.

• Other bill paying programs
  • Budget Billing helps make managing your cash flow easier by providing predictable monthly payments and avoiding unplanned seasonal spikes.
  • Installment Plans help to extend the time you have to pay a past due balance. Payment arrangements are also available for non-residential customers who qualify. To learn more, contact our customer service center.
  • Preferred Due Date enables eligible customers to adjust their due date.

To see if you are eligible or to enroll in the above programs, visit MyWater at amwater.com/mywater. In the Payment Assistance box, click See All Options. You can also contact our Customer Service Center.

We’re here to answer your questions.

Our customer service representatives are available to answer your questions at 1-800-565-7292, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.

You can also access MyWater anytime to view and pay your bill, track water use, sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.

We offer interpreter services in many languages. If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our Customer Service Center.

It’s a privilege to serve you.

We are excited to be your service provider. For more information, please review the welcome packet mailed to your address and like us on Facebook.

Thank you for taking the time to learn more about us and for allowing us to serve you. It really is a privilege.

Sincerely,
Justin Ladner
President

Other helpful information:

Welcome to Pennsylvania American Water brochure
Rights and Responsibilities
Preventing Sewer Blockages