WELCOME, NEW CUSTOMERS

We look forward to serving you! Every day, our teams provide high-quality and reliable water and/or wastewater service to approximately 1.3 million people. We are dedicated to providing the best water and wastewater service to the communities we serve.

We recognize the trust you place in us to deliver safe drinking water and/or reliable wastewater service to your home or business. We take pride in providing you with round-the clock customer service and easy-to-use resources. Click here to view our Customer Rights & Responsibilities brochure.

MyWater

Manage your account online, any time, day or night, with MyWater. Sign up today and from the comfort of your home:

mouse View and pay your bill

tools Turn water service on and off

caution Sign up for emergency alerts

drops Track water usage history

paper Manage your account

person Update your contact information

You can also sign up for paperless billling and enroll in automatic payments.

Customer Assistance

We know your West Virginia American Water bill is not your only expense and understand that some customers may need financial assistance to keep service flowing. Visit our Customer Assistance Program page for more information.

Conservation

Saving water is essential in Illinois. We’re here to help you save water and money on your water bill. Visit our Wise Water Use page for more information about using water wisely.

Water Quality

West Virginia American Water provides water that meets or is better than required by federal and state safety standards. Our water is 10 times better than the industry average. We continuously monitor, maintain and upgrade our facilities to support efficient operations and meet regulatory standards. To view your community’s Annual Water Quality Report, click here.

Contact Us

Customer service representatives can be reached at 1-800-422-2782. We are available Monday through Friday, 7 a.m. – 7 p.m. Our voice-activated phone system is available around the clock and can handle most frequently asked requests. In case of EMERGENCY, we are available 24 hours a day. Click here for more information.

Are you interested in learning more about our company and services? Here are some helpful and informative links.

For Developers

Are you a developer or property owner that’s looking to extend water service to a newly constructed home or business?
Fill out our form below for more information.