WELCOME TO AMERICAN WATER CONTRACT SERVICES

South Orange Village Water Utility Customers

American Water has partnered with the Village of South Orange to provide high-quality and reliable water service to residents and businesses.  Beginning January 1, 2017, American Water will operate and maintain the water system infrastructure owned by the Village.  Here you will find all the information you need regarding American Water’s operation of the system including who to call in an emergency, how to pay your bill, where to access water quality reports, etc.

How to Pay My Bill 

Online Bill Pay Site

Access your account via our self - service website at www.southorange.org/pay-my-bill.

Fact Sheet on How to Read Your Bill

Great news!  You are able to view and pay your bill, update your contact information, and schedule an appointment to turn on or off service online.  We will store your water usage and billing history (up to two-year’s worth) on the new site beginning in January 2017, so that in time, you will be able to track water use trends or view your account history.

We also offer the following convenient methods to pay your bill:

Automatic Payment Program

Save time and money and sign up for our Automatic Payment Program.  Your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.  No stamps required!  If you were previously enrolled in auto-pay with East Orange Water Commission, you will need to re-enroll with American Water after January 1, 2017. Log into your account online to enroll. Once you have submitted your enrollment request online, please continue to send your payment in your usual manner until “Paid Electronically” appears in the Amount Enclosed box on your next bill.

Pay By Mail

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Payments should be mailed to:
South Orange Village Water Utility
P.O. Box 371852
Pittsburgh, PA, 15250-7852

Overnight payments should be mailed to:
Mellon Bank
Attention: Lockbox 371852
500 Ross Street
Pittsburgh, PA 15251

Pay by Phone or with our Online Self-Service, Bill Pay

With web-self-service, residential customers can pay bills online with your Visa or MasterCard, when it is convenient for you. Be sure to have your account number handy. Please note - a convenience fee of $2.95 is charged by the payment processor for one-time payments by credit card, checking or savings. This charge does not go to the Village or American Water; this is a fee charged directly by the processing company. To enroll or to make a one-time payment, call the Customer Service center.

Payment Plans Now Available As of 7/12/2021

We recognize that many people are facing additional hardship due to the COVID-19 public health emergency, making it difficult to stay current on your water bills. To help, as of 7/12/2021 and going forward, we are offering payment plans to assist customers with bringing their past due balance current. For more information or to enroll in a payment plan please contact the Customer Service Center at -1-855-722-7072. Call center representatives are available on weekdays from 8:00 am to 5:00 pm.

Low-Income Household Water Assistance Program

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills. LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.

To be eligible for LIHWAP assistance, applicants must be water/wastewater bill holders who are responsible for paying their water and sewer bills directly to the vendors. Also, applicants’ total gross household income must be at or below 60% of the state median Income ($6,439 a month for a family of four). The LIHWAP frequently asked questions webpage has additional information about maximum income limits and other items. Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance as long as they are water/wastewater bill holders.

People can apply online through the DCAid application portal. People who do not have access to computers or the internet can call 1-800-510-3102 to be directed to one of the community action agencies to assist them with starting, completing, and submitting an application online.

Toll-Free Customer Service Center

1-855-722-7072
Call center representatives are available on weekdays from 8:00 am to 5:00pm for questions related to your bill or to schedule a service visit.  For water emergencies, call center representatives are available by calling the same toll-free number 24/7.  Water emergencies consist of things such as main breaks, water quality issues, water outages, water leaks, etc.

Flushing Beginning June 19 

This month, New Jersey American Water will perform the annual flushing of the Village of South Orange’s distribution system to support the continued provision of high-quality, reliable water service. Beginning on June 19 from 9 p.m. to 5 a.m. and lasting for approximately two weeks, the company will clean out any buildup of mineral deposits and sediment inside the pipes. To read the recent press release, click here and check out the video below to learn what flushing is and why we do it. 

 

Water Quality Reports

Both the Village and American Water take water quality very seriously. To learn more about the water quality in South Orange, click on the links below. You will find two files for each year. The first is a Basic Water Quality Summary that includes the water quality information that customers most commonly request. If you want more information, we invite you to view the Detailed Water Quality Report (also called the Consumer Confidence Report or CCR) that contains more information including where the water comes from, any contaminants that were detected, and additional educational information.

Lead Service Line Information

At American Water, providing safe, reliable water service is our top priority. In July 2021, the state of New Jersey enacted legislation for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines within the next ten years.

To support this initiative, New Jersey American Water has created an interactive map below to help our customers learn or identify their service line material and the next steps they can take to support this initiative.

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.

Click here to view a copy of the Lead Service Line Inventory
Click here to enter your address on an interactive map.
Lead Fact Sheet

Miscellaneous
Link to Village Water Website
Link to Village Code – Water
American Water’s Water Quality Information
American Water’s FAQ page
Notification Letter
New Service Application
Demand-Calculator-Forms