Low-Income Household Water Assistance Program (LIHWAP)

American Water is committed to our communities and to keeping the water and life flowing for our customers. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to find out more about the programs available in your state.

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills.

LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.

Please click on your state below to learn more about the LIHWAP program requirements and application process as well as other Customer Assistance programs in your state.

State Customer Assistance Program Links:

customer benefits map